Privacy Policy

1. Introduction

Welcome to GENC (“we,” “us,” or “our”). We are a digital agency committed to protecting the privacy and security of the personal information of our clients, website visitors, and partners.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website www.thinkgenc.com, use our services, or interact with us in any other way. It also describes your rights regarding your personal data.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to provide and improve our services. The types of personal information we may collect depend on your interaction with us.

A. Information You Provide to Us Directly

• Contact Information: When you fill out a contact form, subscribe to our newsletter, or inquire about our services, we may collect your name, email address, phone number, company name, and job title.
• Communication Data: Any information you provide when you communicate with us, including the content of your messages, emails, or phone calls.
• Client & Billing Information: If you become a client, we will collect information necessary to provide our services and process payments, such as your business address and billing details. Please note that we use third-party payment processors, and we do not store your full credit card information.

B. Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity.

• Log and Usage Data: Information about how you access and use our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
• Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our website and hold certain information. You can control the use of cookies at the individual browser level. For more details, please see our “Cookies and Tracking Technologies” section below.

C. Information We Process on Behalf of Our Clients (As a Data Processor)

As a digital agency, we often process data on behalf of our clients for the services we provide (e.g., managing marketing campaigns, analyzing their website traffic). In these cases:

• Our client is the Data Controller, and GENC is the Data Processor.
• We only process this data according to the instructions of our client, as outlined in our contractual agreements.
• This policy does not cover the data practices of our clients. If you are a customer of one of our clients, please refer to their privacy policy.

3. How We Use Your Information

We use the information we collect for various purposes:

• To Provide and Manage Our Services: To create and manage client accounts, deliver the digital agency services you have requested, and process transactions.
• To Communicate With You: To respond to your inquiries, send you project updates, provide customer support, and send administrative information.
• For Marketing and Promotions: To send you newsletters, marketing communications, and information about our services that may be of interest to you. We will only do this with your explicit consent where required by law. You can opt out at any time.
• To Improve Our Website and Services: To analyze trends, monitor the usage of our website, and improve our site's functionality and user experience.
• For Security and Legal Compliance: To protect against fraud, maintain the security of our systems, and comply with our legal obligations, court orders, or other legal processes.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• With Service Providers: We may share your information with trusted third-party vendors who perform services on our behalf, such as web hosting, data analysis (e.g., Google Analytics), payment processing, email delivery, and CRM services. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• For Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
• To Comply with Laws: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• With Your Consent: We may share your information with other third parties with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies are small data files stored on your device. We use them to remember your preferences, understand user behavior, and for marketing purposes.

You have the right to decide whether to accept or reject cookies. You can manage your cookie preferences through our cookie consent banner or by adjusting your web browser controls.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit and access controls for our internal systems.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax laws), resolve disputes, and enforce our legal agreements and policies.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure (The right to be forgotten): You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

9. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes.